Frequently Asked Questions (FAQ) for Indoor Solar Chimes

Frequently Asked Questions (FAQs) for Indoor Solar Wind Chimes

This FAQ page addresses key aspects of product functionality, maintenance, warranty, and customer service, providing valuable information to prospective buyers and existing customers.

 

  1. How do Indoor Solar Wind Chimes work?
  • When any indoor light source shines on the solar cell located on the chime top, the cell then stores the energy on the circuit board  which is also located in the chime top.    When the correct level is reached on the circuit board the chime striker moves which in turn strikes the chime rods to create relaxing chime tones. 
  • 2. What kind of light is needed for the solar panel to work effectively?
  • These chimes can chime  via exposure to sunlight and also with exposure to artificial indoor lights.   Light intensity  and placement controls chiming frequency of the chime.

 

 

  1. Can the wind chimes be used outdoors?
  • No. The chimes cannot be placed outdoors as they are NOT weather-resistant and would damage the mechanical components of the chime.
  1. How do I assemble and maintain my indoor solar wind chime?
  • The simple installation instructions are provided with the product. Assembly simply involves hanging the chime rods and striker on the corresponding hooks  under the chime top and then placing the chime top on the stand hook.  Maintenance typically involves dusting the chime top with a clean dry soft cloth when needed. Use no abrasives or chemicals.
  1. What is the lifespan of the solar panel?
  • The solar panel typically lasts for several years, but its efficiency may decrease over time.

6. Are online transactions secure?

  • Wind Chime Fun assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
  1. Do these wind chimes have a warranty?
  • Yes, our products come with a one-year limited warranty covering manufacturing defects.
  1. How long does it take for the wind chime to start working after exposure to light?
  • It usually takes a few minutes of exposure to adequate light for the chimes to start chiming.
  1. Can I adjust the volume or frequency of the chimes?
  • While the design does not allow for volume adjustment, the frequency of the chimes vary depending on the chime’s placement proximity to the light source either by a window or any light source. Light intensity controls chiming frequency. Experiment to discover your most pleasurable chiming frequency preference.
  1. What batteries are required?

          No batteries nor electricity are needed.  These chimes  only use solar light                       cell technology to power the chimes.

  1. What are the shipping options and costs?
  • We offer standard and expedited shipping options. Delivery times vary based on location and selected shipping method. At this time we only ship within the USA. Total purchases over $99 are eligible for free shipping, otherwise, the shipping charge will be $14.95/order going to a single address.

 

  1. Do you offer the option of enclosing a personal note with your package?
  • Yes, at check out be sure to include your special message to be included in your package when it is shipped.
  1. What is your return policy?
  • We accept returns within 30 days of purchase, provided the product is in its original condition and packaging, proof of purchase is provided and chime top warranty tag label is intact.
  1. How can I contact customer support?
  • For any further questions or support, please contact us at support@windchimefun.com or call (908)800-2439 Mon-Fri 9am-5pm EST