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Shipping Policy:

Shipping for orders that
are being shipped to the same single US address:

Flat Rate ShippingCharges:

For Standard 3-5 day Business Days

Order Total:

$0-$99 -> $15.00

Over $99 -> FREE

For Express Shipping (1-2 Business Days Guaranteed)

Order Total:

All Orders $35

Returns and
Exchange Policy:

Satisfaction
Guaranteed! We will gladly replace or  refund
your full purchase price of the item excluding shipping
charges. We want you to be fully satisfied with your quality
purchase. If for any reason you are not, contact us within 30 days of receiving
your order and we will do what we can to make you a satisfied customer.

Please contact us
within 30 days of receiving your order to obtain a return authorization number
(RMA#) and return instructions. We will not accept any returns without a return
authorization number.

Shipping charges are
non-refundable

All items to be
returned must be new, unused and in original condition, purchased in the last
30 days and in its original packaging. Proof of purchase is also required. Any
item returned that is not in original condition will not be given a refund.
With all returns, please include your RMA#, name, shipping address and contact
numbers.  If you received free shipping
on your purchase, we will deduct the shipping fees we had to incur to ship the
products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return
authorization was issued. We reserve the right to reject any returns and
exchanges that do not meet these conditions.

If  the product arrives defective, please contact
us and  we will send you a return shipping label, RMA# and instructions on how to return the product and will
issue a replacement once the defective product is returned.

Once a RMA number has
been received, please ship the item(s)  within 14 days by mail to:

Prospero Accents-WindChimeFun

300 US Highway 202 STE 5 #1081

Raritan, NJ 08869

Fed Ex, USPS and UPS
Ground damages must be reported to us within 24-48 hours. We will re-ship a
replacement and have the damaged product picked up in a timely manner. Inspect
your product immediately upon receipt. If we are not notified within 24-48
hours, no replacement can be made. The product(s) must be in the original
packaging. Failure to follow this procedure voids all future product issues and
warranties. Please call us to arrange the details.

Please include a copy
of your sales receipt for faster service. When we receive the item, we will
credit your account promptly  less
applicable shipping charges and send you a copy of the refund memo. 

If you have any
questions about our return policy, please email: service@windchimefun.com