Frequently Asked Questions - Indoor Solar Chimes

Frequently Asked Questions  for Indoor Solar Wind Chimes

    This FAQ page addresses key aspects of product functionality, maintenance, warranty, and customer service, providing valuable information to prospective buyers and existing customers.

     

    How do Indoor Solar Wind Chimes work?

      When any indoor light source shines on the solar cell located on the chime top, the cell then stores the energy on the circuit board which is located in the chime top.   When the correct energy level is reached the motor on the circuit board moves the chime striker  which in turn strikes the chime rods to create relaxing chime tones. 

       What kind of light is needed for the solar panel to work effectively?


      The chimes will chime  via exposure to any  light source (sunlight or  indoor artificial lights).   Light intensity  and closeness of chime to light source controls the frequency of the chime.

      Can the wind chimes be used outdoors?

      Absolutely Not. The chimes cannot be placed outdoors as they are NOT weather-resistant and would damage the mechanical components of the chime.

      How do I assemble and maintain my indoor solar wind chime?

      The simple installation instructions are provided with the product. Assembly simply involves hanging the chime rods and striker on the corresponding hooks  under the chime top and then placing the chime top on the stand hook.  Maintenance typically involves dusting the chime top with a clean dry soft cloth when needed. Use no abrasives or chemicals.
        What is the lifespan of the solar panel?

          The solar panel typically lasts for several years, but its efficiency may decrease over time. 

          Do these wind chimes have a warranty?
            Yes, our products come with a one-year limited warranty covering all manufacturing defects.
              How long does it take for the wind chime to start working after exposure to light?
                It usually takes a few minutes of exposure to adequate light for the chimes to start chiming.  
                  Can I adjust the volume or frequency of the chimes?
                    While the design does not allow for volume adjustment, the frequency of the chimes vary depending on the chime’s placement proximity to the light source either by a window or any light source. Light intensity controls chiming frequency. Experiment to discover your most pleasurable chiming frequency preference.

                      What batteries are required?

                      No batteries nor electricity are needed.  These chimes  only use solar light cell technology to power the chimes.

                      What are the shipping options and costs?

                        We offer standard and expedited shipping options. Delivery times vary based on location and selected shipping method. At this time we only ship within the USA. Total purchases over $99 are eligible for free shipping, otherwise, the shipping charge will be $14.95/order going to a single US  address.


                        Do you offer the option of enclosing a personal note with your package?

                          Yes, on the product page when you are adding your product to your cart you will see an option to include a personalized gift card and to specify your personal message to be handwritten inside the card.  There is a  small charge of $2.99 for this add-on service.
                            What is your return policy?
                              We accept returns within 30 days of purchase, provided the product is in its original condition and packaging, proof of purchase is provided and chime top warranty tag label is intact.
                                How can I contact customer support?
                                  For any further questions or support, please contact us at support@windchimefun.com or call (908)800-2439 Mon-Fri 9am-5pm EST