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Shipping Policy:

Shipping for orders that
are being shipped to the same single US address:

Flat Rate ShippingCharges:

For Standard 3-5 day Business Days

Order Total:

$0-$99 -> $15.00

Over $99 -> FREE

For Express Shipping (1-2 Business Days Guaranteed)

Order Total:

All Orders $35

Returns and
Exchange Policy:

Satisfaction
Guaranteed! We will gladly replace or  refund your full purchase price of the item excluding shipping
charges. We want you to be fully satisfied with your quality purchase. If for any reason you are not, contact us within 30 days of receiving your order and we will do what we can to make you a satisfied customer.

Please contact us within 30 days of receiving your order to obtain a return authorization number
(RMA#) and return instructions. We will not accept any returns without a return authorization number.

Shipping charges are non-refundable

All items to be returned must be new, unused and in original condition, purchased in the last
30 days and in its original packaging. Proof of purchase is also required. Any item returned that is not in original condition will not be given a refund. With all returns, please include your RMA#, name, shipping address and contact numbers. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return
authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

If  the product arrives defective, please contact us and  we will send you a return shipping label, RMA# and instructions on how to return the product and will issue a replacement once the defective product is returned.

Once a RMA number has been received, please ship the item(s)  within 14 days by mail to:

Prospero Accents-WindChimeFun

300 US Highway 202 STE 5 #1081
Raritan, NJ 08869

Fed Ex, USPS and UPS Ground damages must be reported to us within 24-48 hours. We will re-ship a replacement and have the damaged product picked up in a timely manner. Inspect your product immediately upon receipt. If we are not notified within 24-48 hours, no replacement can be made. The product(s) must be in the original
packaging. Failure to follow this procedure voids all future product issues and warranties. Please call us to arrange the details.

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly  less applicable shipping charges and send you a copy of the refund memo. 

If you have any questions about our return policy, please email: service@windchimefun.com